Starting on 3/4/2015, this will be the new online presence of NETSPAP.com. Previous users will find most information organized in the same manner as before. If you cannot find a piece of information or a document you previously used, we encourage you to use the search option below or to your right. Thank you.

Welcome to First Transit. Inc.’s  website for the Non-Emergency Transportation Services Prior Authorization Program (NETSPAP), a program of the Illinois Department of Healthcare and Family Services (HFS).  NETSPAP is a Medicaid program dedicated to help Medicaid Participants who have limited access to non-emergency transportation to and from a Medicaid covered health care service. First Transit is the call center that the HFS contracted with to provide the review of prior authorizations for most non-emergency  transportation. First Transit is NOT a transportation provider, and does not arrange transportation.  First Transit does maintain a list of enrolled Medicaid transportation providers for Participants to select from. Additional information can be found on this website about the role of First Transit, Inc. and the functions provided for HFS.


Our Services

Request Trip Authorization and See Your Trip History

How do I find a Transportation Provider

Frequently Asked Questions

Transportation and Medical Providers

PassPORT Portal

Book trips and access trip history

Online Reference Manual

For questions about the process of requesting trips