Home

First Transit and Transdev are now part of one team – operating under the Transdev brand.

Welcome to Transdev's website for the Non-Emergency Transportation Services Prior Authorization Program (NETSPAP), a program of the Illinois Department of Healthcare and Family Services (HFS). NETSPAP is a Medicaid program dedicated to help Medicaid Participants who have limited access to non-emergency transportation to and from a Medicaid covered health care service. Transdev is the call center that the HFS contracted with to provide the review of prior authorizations for most non-emergency  transportation. Transdev does not arrange transportation; however, Transdev does maintain a list of enrolled Medicaid transportation providers for Participants to select from. Additional information can be found on this website about the role of Transdev and the functions provided for HFS.