HFS Links

For billing or payment information, please contact the HFS Billing Department at (877) 782-5565

If you are interested in becoming a Non-Emergency Transportation Provider you may review the following:

• HFS Transportation Services Provider Handbook
• HFS Medical Provider Handbook – Chapter 100
• Illinois Department of Healthcare and Family Services’ Homepage
• IMPACT – Online Enrollment
  • Information for Provider Enrollment
  • Preparing to Enroll
  • Provider Readiness Checklist
  • HFS Informational Notice – Requirements for Enrollment and Revalidation in the New Enrollment System – Illinois Medicaid Program Advanced Cloud Technology (IMPACT)

For provider notices and bulletins containing pertinent information for participating providers for medical services provided or for claims submitted for reimbursement, please visit:

• Provider Notices

You can also subscribe to receive e-mail notification when a new Provider Notice has been posted to the HFS website by using the following link:

• Subscribe To Provider Notice Email Notifications

Safety Training Certification Requirement

 Under Public Act 95-501 and Administrative Code  89 Ill. Adm. Code 140.490(f), all providers of non-emergency medicar and service car transportation must certify that all drivers and employee attendants have completed safety training certification every three years.  Medicar and service car providers receiving federal funding under 49 U.S.C. 5307 or 5311, are not subject to the safety training program certification requirement during the period of federal funding. Documentation of the federal funding period must be made available to the department upon request.

Safety Training Certification Providers

MedicarSafety.com Inc.

Classroom training is available at the following Chicago locations:
Moraine Valley Community College, Palos Hills, Illinois and Triton College, River Grove, Illinois

Medicarsafety.com Inc. provides alternate classroom availability throughout the greater Chicago area and for those who are unable to travel to a fixed classroom location, the option of their trainers traveling to the provider’s location for training services. They also provide safety training certification through the Train the Trainer format. Training Program content may be viewed at: MedicarSafety.com

Contact: Jimmie Hamp
Phone: 773-856-5055
E-mail: jhamp@MedicarSafety.com or Service@medicarsafety.com

Illinois Rural Transit Assistance Center at Western Illinois University

Classroom sessions are offered throughout Illinois. Rural Transit Assistance Center trainers will go directly to the provider’s facilities for a fee. Specific details are agreed upon between the trainer and provider.

Contact: Mable Kreps
E-mail: MR-kreps@wiu.edu
Phone: 1-800-526-9943

Southern Illinois University Carbondale

SIU Carbondale can provide information on Illinois Community Colleges throughout the state that offer classroom sessions for drivers and attendants.

Contact: Kathy L. Smith, Coordinator Continuing Education and Outreach
Mail Code 6705
Southern Illinois University
1255 Lincoln Drive
Carbondale, Illinois 62901
Phone: 618-453-5672
Fax: 618-453-5680
E-mail: kathylsmith@siu.edu