HFS Links

For billing or payment information, please contact the HFS Billing Department at (877) 782-5565, options 1, 2, 4, 4

If you are interested in becoming a Non-Emergency Transportation Provider you may review the following:

• HFS Transportation Services Provider Handbook
• HFS Medical Provider Handbook – Chapter 100
• Illinois Department of Healthcare and Family Services’ Homepage
• IMPACT – Online Enrollment

For provider notices and bulletins containing pertinent information for participating providers for medical services provided or for claims submitted for reimbursement, please visit:

• Provider Notices

You can also subscribe to receive e-mail notification when a new Provider Notice has been posted to the HFS website by using the following link:

• Subscribe To Provider Notice Email Notifications

Safety Training Certification Requirement

 Under Public Act 95-501 and Administrative Code  89 Ill. Adm. Code 140.490(f), all providers of non-emergency medicar and service car transportation must certify that all drivers and employee attendants have completed safety training certification every three years.  Medicar and service car providers receiving federal funding under 49 U.S.C. 5307 or 5311, are not subject to the safety training program certification requirement during the period of federal funding. Documentation of the federal funding period must be made available to the department upon request.

A list of certified safety training providers is maintained on the Department’s website.