PASSPORT UPDATE: The trip details section now has a new field: State Ack Date. ONLY AMBULANCE COMPANIES CAN FILE APPEALS. Please ignore this field unless you are filing an appeal.

“Ground Ambulance Service Providers may appeal a denial for an ambulance level transport. To do so, the Ambulance provider must file a written, signed request for appeal within 60 calendar days of the date the decision is received pursuant to 89 III Adm. Code 140.491(j).

The “date of decision” corresponds to the “State Acknowledgement Date“”

PassPORT’s direct address is

PassPORT is a free web portal developed by First Transit for use with NETSPAP. It enables certain providers (currently Long Term Care Facilities, Dialysis Centers, and NET Providers) to view the authorized, denied, and pending requests as stored in the ADEPT prior authorization system and to submit Single Trip and Standing Prior Authorizations (SPAs) requests.

PassPORT is available 24 hours a day, 7 days a week, 365 days a year and there is no limit on the number of transactions allowed. PassPORT allows Providers to organize and access Participant information and there is no waiting to talk to a Customer Service Representative.

For first time users:

Please watch the PassPORT Tutorial Videos.

Supplemental information and step-by-step instructions can be found in the PassPORT manual here.

To create a PassPORT account:

  1. Click on the “Request a New Account” link on PassPORT’s front page.
  2. Enter the information requested.  Once you select a Provider type, you will be asked to enter your Medicaid Provider ID. This is the 12-digit number you use to bill Illinois Medicaid.
  3. Click on the “Submit request” button. You will receive a response by email.

In case of lost or forgotten password, please write to or call the First Transit Provider Line at 866-503-9040.