First Transit's fax number is (630) 873-1450.

Effective with dates of service beginning January 1, 2022, non-emergency ground ambulance services have been carved out from the HCI managed care plans' contracts. Providers must obtain a prior approval number for managed care customers for non-emergency ground ambulance services through First Transit, the prior approval vendor with which the Department contracts to provide prior authorization review for most non-emergency transportation. Providers can request prior approval via First Transit's PassPORT system or by phone at 866-503-9040.

Hospital discharges in an ambulance:

  • The ambulance provider enters a single trip request through PassPORT
  • The medical provider submits a PCS form to First Transit and gives a copy to the ambulance provider
  • The ambulance provider faxes a Run Report to First Transit

Forms and documentation: