First Transit and Transdev are now part of one team – operating under the Transdev brand.

Welcome to Transdev's website for the Non-Emergency Transportation Services Prior Authorization Program (NETSPAP), a program of the Illinois Department of Healthcare and Family Services (HFS). NETSPAP is a Medicaid program dedicated to help Medicaid Participants who have limited access to non-emergency transportation to and from a Medicaid covered health care service. Transdev is the call center that the HFS contracted with to provide the review of prior authorizations for most non-emergency  transportation. Transdev does not arrange transportation; however, Transdev does maintain a list of enrolled Medicaid transportation providers for Participants to select from. Additional information can be found on this website about the role of Transdev and the functions provided for HFS.

Transportation and Medical Providers

Frequently used forms

HFS Transportation Services Provider Handbook
HFS policy for providers of transportation services

Online Reference Manual
For questions about the process of requesting trips

PassPORT Portal
Submit transportation requests for approval and access trip history



Our Services

How do I find a Transportation Provider

Frequently Asked Questions